Our Guarantee & Warranty - Crestview Roofing Co Santa Clarita

The Crestview Roofing Co Santa Clarita Guarantee

When we put a roof over your family in Santa Clarita, we put our name on it. That means something specific, not a handshake and a hope. Every repair we make is covered by our 365-Day Done Right Promise: if a covered repair fails within 365 days, we correct it at no charge. You get that in writing before we start, and you get a free second visit if the repair doesn’t hold. Founded in 2000 by Dylan Pace, Owner, Crestview Roofing Co Santa Clarita has stood behind thousands of roofs across Canyon Country, Valencia, Saugus, and Newhall. The guarantee isn’t a brochure line. It’s the Operating instruction for every job we take.

Call (661) 219-7793

What’s Covered

• Workmanship on every repair, for 365 days. If a repair we made fails within a full year, we return and fix it at no charge, in writing, included with every job.
• Written price before work starts. The number on the written quote is the number on the invoice. No change orders, no surprise line items, no “while we were up there” additions.
• Parts and materials we source. We install and repair using manufacturer-backed materials from GAF, CertainTeed, Owens Corning, IKO, Atlas, Tamko, and Boral, so the components carry their own manufacturer support alongside our workmanship guarantee.
• Cleanup and property care. We treat your yard, driveway, and landscaping like they’re ours. Roof work creates debris, and we remove it before we leave.
• On-time arrival you can track. Through The Relay Standard, you get a live trackable arrival time. You know who is coming and when they’ll pull into your driveway.
• Before-and-after documentation. We photograph your roof before we start and after we finish. You see the condition, the repair, and the result without climbing a ladder.
• Digital invoicing by text. Your invoice is sent digitally, so there’s a permanent record of what was done, what it cost, and what’s covered.

Our Satisfaction Promise

If something isn’t right, we make it right. That’s the entire promise, and it has been since 2000. Here’s how it works. You call (661) 219-7793 and a live person answers, 24/7. You tell us what’s wrong. We schedule a return visit at no charge if it relates to a covered repair that failed within the 365-day window. We diagnose the issue honestly, and we either fix it or tell you plainly if the problem is something separate and what that would cost. No runaround, no negotiation, no “well, technically” conversations. Dylan Pace, Owner, built this company on the belief that a roofing guarantee should mean a roofer shows back up. If you’re not satisfied, call us. We answer.

Licensed & Insured Backing

Any company can print a guarantee on a flyer. The real backing behind ours is that we’re licensed and insured to do roofing work in California. That means the state has verified our qualifications to operate, and our insurance protects your property and our crew while we’re on your roof. When a contractor is licensed and insured, the warranty isn’t just a promise from a person, it’s an obligation anchored to a business that can be held accountable. Crestview Roofing Co Santa Clarita carries that backing on every job, from a small flashing repair in Stevenson Ranch to a full replacement in Castaic. We’re part of the Relay Home Co. family, and every job operates under The Relay Visibility Guarantee: a written price before any work begins, before-and-after photo documentation, a live trackable arrival time, and a digital invoice sent by text.

How the 365-Day Done Right Promise Works

We want to be direct about what this covers and how it works, because vague warranties are worthless. Here’s the plain version.

Every repair we complete in Santa Clarita comes with a 365-day coverage period, starting the day we finish the job. If the repair fails during that year due to our workmanship, you call (661) 219-7793. We schedule a return visit, diagnose the failure, and correct it at no charge. You receive this guarantee in writing before work starts, and it’s included with every job. There’s no enrollment, no registration card, no fine print that expires if you don’t mail something by Tuesday. The free second visit is part of the same promise: if the repair fails, we come back at no charge, no negotiation, no argument.

What Homeowners in Santa Clarita Should Ask Any Roofer

We know this sounds like we’re teaching you to shop around. We’re fine with that. Here’s what we tell people in Valencia and Saugus to ask any roofer before signing anything.

First, ask if the price they quote is written and fixed. If the answer is “depends on what we find,” proceed slowly. We deliver a written price before any work starts, always, on every job, no exceptions. Second, ask what happens if the repair fails in six months. If they hesitate, that tells you everything. Our answer is simple: 365 days, in writing, free return visit. Third, ask who is actually coming to your home. We send background-checked, uniformed technicians, and through The Relay Standard, you see their live arrival time before they pull into your driveway. Fourth, ask what materials they’ll use. If a roofer can’t name their shingle brands, they’re probably buying whatever is cheapest at the supply yard that morning. We install and repair using GAF, CertainTeed, Owens Corning, IKO, Atlas, Tamko, and Boral products.

The Materials We Stand Behind

Our workmanship guarantee matters, but it’s only half the picture. The other half is what we put on your roof. We choose to work with manufacturer-backed materials from seven major brands: GAF, CertainTeed, Owens Corning, IKO, Atlas, Tamko, and Boral. Why does that matter to your warranty? Because when a shingle or underlayment carries a manufacturer warranty, you’re protected from two directions. Our 365-Day Done Right Promise covers the labor and workmanship. The manufacturer covers defects in the materials themselves. In Santa Clarita, where summer heat regularly pushes 100 degrees and UV exposure is relentless, material quality isn’t a luxury. It’s the difference between a roof that lasts 15 years and one that needs replacement in 10.

Common Questions About Our Guarantee

What exactly does the 365-Day Done Right Promise cover?

It covers any repair we perform that fails due to our workmanship within 365 days of completion. If a patch fails, a flashing repair leaks, or a section we fixed comes loose, we return and correct it at no charge. You get a free second visit if the repair fails. The promise is in writing, included with every job, and requires nothing from you beyond a phone call to (661) 219-7793.

Does the guarantee apply to full roof replacements?

Our 365-Day Done Right Promise covers repairs. For full replacements, your protection includes our workmanship standards, the manufacturer-backed warranties on GAF, CertainTeed, Owens Corning, IKO, Atlas, Tamko, and Boral materials, and the same written pricing and documentation process through The Relay Standard. Call (661) 219-7793 if you want to walk through what a replacement warranty looks like for your specific roof.

Will the price change once work starts?

No. We deliver a written price before any work begins. The number on that page is the number on your invoice. If we discover something unexpected during the job, we stop, show you what we found with photos, and provide a written price for any additional scope before proceeding. You approve it or you don’t. There’s no “the crew already started, so now you owe us” scenario. That’s not how Dylan Pace runs this company.

Who is actually coming to my house?

Background-checked, uniformed Crestview Roofing Co Santa Clarita technicians. Through The Relay Standard, you receive a live trackable arrival time, so you know exactly when we’ll arrive and who to expect. When a roofer shows up, you should never feel uneasy about who is walking around your property. Our process is designed so you don’t have to wonder.

Do you pull permits for roof work in Santa Clarita?

Yes, when the scope of work requires it. Santa Clarita and Los Angeles County have specific permitting requirements for roof replacements and certain repairs. We handle permits and inspections as part of the job, and our licensed status means the work is done to code. If a job doesn’t require a permit, we’ll tell you that plainly instead of inflating the scope. Call (661) 219-7793 and we’ll tell you upfront what your specific project needs.

Why We Put Everything in Writing

Roofing has a reputation problem, and honestly, it’s earned. Too many homeowners in Santa Clarita have paid for repairs that didn’t hold, dealt with crews that never showed up on time, or received an invoice that looked nothing like the quote. We’re not asking you to trust us blindly. We’re giving you everything in writing before we start: the price, the guarantee, the documentation. You’ll see the repair from start to finish through before-and-after photos. You’ll get a digital invoice by text. You’ll have a live trackable arrival time. A guarantee you can’t hold in your hand isn’t a guarantee. Ours comes on paper, with a phone number that a live person answers, 24/7.

If your roof needs attention, call (661) 219-7793 for a written price. Estimates are free, and the guarantee comes with every job, every time.

Written by Dylan Pace, Owner at Crestview Roofing Co Santa Clarita, serving Santa Clarita since 2000.